Henrietta's House
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Returns Policy

Returns & Exchange Policy

Here at Henrietta’s House we like to differentiate ourselves from our competitors by our customer service and industry knowledge. Having chosen our stock lines for quality and suitability and as all items are quality controlled before leaving our premises we are confident you will be happy with your purchase, however, if you need to return/exchange all or part of your order for any reason you can do so within 7 working days of receipt providing you adhere to the following guidelines:

 

Returns Procedure

Before sending the parcel back to us please call us free on 01666 213100 for a returns authorisation number. You will be asked for the following so please have these details to hand before calling:

You will need to include your returns number along with your parcel back to us as failure to do so may result in a delay in refund.

 

 

Returns - Pre Dispatch Cancellations

If you decide to cancel your order, and providing your order has not been dispatched, you are entitled to a full refund with no charges. Please contact us at your earliest convenience as charges will apply after dispatch.

 

Returns Policy - Faulty Goods

We are happy to refund or exchange any items that prove to have a manufacturers fault. Please contact us on 01666 213100 to obtain returns authorisation code within 7 working days of receipt of your order. We will not be held liable in respect of any defect arising from fair wear and tear, willful damage, negligence, misuse, alteration or repair of the ordered goods without our approval. This does not effect your statutory rights. Please follow our standard returns procedure as highlighted above.

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